Journey Emporium's FAQ'S
What is the return policy for products purchased from Journey Emporium?
Journey Emporium has a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. For more details, please refer to our Refund Policy.
How long does it take to process my order?
Orders can take up to 10 business days to be processed before shipment. This processing time is essential to ensure that each order is handled with care and accuracy.
What are the shipping times for my order?
Standard shipping typically takes between 10 to 20 business days. However, please be aware that unexpected delays may occur due to holidays or shipping carrier issues, which are beyond our control. For more information, please see our Shipping Policy.
What should I do if my item is defective or damaged upon arrival?
If you receive a defective or damaged item, please contact us immediately. We will evaluate the issue and work to resolve it promptly. For further details, refer to our Refund Policy.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. For a complete list of non-returnable items, please consult our Refund Policy.
What happens if my order is lost or stolen during delivery?
The buyer holds responsibility for lost or stolen deliveries due to incorrect shipping information. It is crucial to double-check your shipping address before confirming your order. For more details, refer to our Shipping Policy.
How can I contact Journey Emporium for further inquiries?
You can reach us via email at contactjourney@journeyemporium.com or by phone at 530-709-0176. Our physical address is 1539 Villa Avenue, SPC 11, Yuba City, CA 95993, United States.
What is the privacy policy regarding my personal information?
We take your privacy seriously. For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
Where can I find the terms of service for my purchases?
Our terms of service outline the rules and regulations for using our website and purchasing our products. You can find this information in our Terms of Service.
